Provide customer support through familiar software to build stronger relationships and collect live feedback.
Providing customer support through software that your customers are already familiar with is a great way to build stronger relationships with them and to collect live feedback. By using software like Google Hangouts or Skype, you can provide support in a way that is convenient for your customers and allows you to quickly respond to their questions and concerns. This can help to increase customer satisfaction and loyalty, as well as provide valuable insights into how your product or service is being used. Using Google Hangouts or Skype for customer support also allows you to provide support in a more personal way. You can use video chat to provide a more personal experience for your customers, which can help to build trust and loyalty. Additionally, you can use screen sharing to quickly show customers how to use your product or service, which can help to reduce the amount of time spent on support. Overall, using Google Hangouts or Skype for customer support can be a great way to build stronger relationships with your customers and to collect valuable feedback.