Growth tacticS

Retain Customers with Downsells at Cancelation

Referral

Retain customers by offering them a lower tier or data storage when they go to cancel.

Retain Customers with Downsells at Cancelation

Downselling at cancellation is a great way to retain customers and keep them engaged with your product or service. When a customer is about to cancel, you can offer them a lower tier of your product or service, or offer to store their data for a certain period of time. This gives customers an incentive to stay with your product or service, and can help you retain customers who may have otherwise canceled. Downselling at cancellation can also be used to upsell customers. If a customer is about to cancel, you can offer them a higher tier of your product or service, or offer them additional features or services. This can help you increase customer engagement and increase revenue. Downselling at cancellation is a great way to retain customers and increase revenue. It can help you keep customers engaged with your product or service, and can help you increase customer loyalty.

How to implement
  1. Identify customers who are about to cancel.
  2. Reach out to customers who are about to cancel and offer them a lower tier of your product or service, or offer to store their data for a certain period of time.
  3. Monitor customer response to the downsell offer.
  4. If the customer is still not interested in staying with your product or service, offer them a higher tier of your product or service, or offer them additional features or services.
  5. Monitor customer response to the upsell offer.
  6. If the customer is still not interested in staying with your product or service, thank them for their time and wish them well.